Cancellations, Refunds and Transfer Requests

By adhering to these policies, we aim to ensure a fair and consistent approach to cancellations, refunds, and transfer requests.

Canceling 16 or More Days Before a Course or Seminar:

• Refund: 85% of your Course Fee

Canceling 1-15 Days Before a Course or Seminar:

• Refund: No refund.
• Credit: An Institute credit of 85% of your Course Fee will be provided for use towards a future course.

Canceling / Withdrawing / No Show on the 1st Day or During a Course or Seminar:

• Refund: No refund.
• Credit: No credit.

Transfer Requests Made 45+ Days Before Course Start:

• Policy: Requests will be accommodated wherever possible without financial penalty.

Transfer Requests Made 44-1 Days Before Course Start:

• Fee: A $200 Fee will apply 

Participants in Multi-Module Essential Skills (ES1) Courses:

• Policy: Requests to transfer from one ES1 course series to another are highly disruptive and rarely possible.
• Exception: In rare and extreme circumstances where an exception is made, a $200 transfer fee will be charged.